Service Excellence Development Programme
Your service organization is the most important figurehead of your brand. How does your service team represent your company? Leverage the power of your global service organization to actively promote your service programs and products and position them successfully for the long term.
We offer targeted programs to optimize customer retention within your global service organization – with the goal of sustainably increasing your NPS (Net Promoter Score).
A combination of strengthening customer relationships and expanding commercial skills.
Commercial awareness – seizing the right moment to offer service products and implementing this professionally with the appropriate language.
Example Program Contents
Module 01
Language
Evaluation of language patterns:
What is effective?
What are critical invoice killers?
Module 02
10 Service Rules
These rules apply to every conceivable situation in customer service.
Module 03
Facts instead of emotion
Facts must form the basis of all discussions.
Ready for Service Excellence
Start your transformation today with the Global Sales & Service Development Programme and secure your sustainable competitive advantage.