Servax Global Service Content
Our modular development program provides you with the tools to establish Service Excellence as a strategic competitive advantage worldwide. Discover our specialized modules for the global after-sales sector.
Service Navigator
Supporting field service technicians and spare parts clerks in identifying sales and service potential. What service products are available? When and how are they offered? Which language positions them optimally?
Language
Customer communication: What to say – and what not to. Identification of typical "negative phrasing" and replacing them with clear, simple, and effective "positive language".
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Handling difficult questions
Assistance with incomplete deliveries or transport damage. Arguing the added value of spare parts and hourly rates. Confident management of complaints regarding reliability and clear responsibilities.
Service and Sales – Cooperation
Analysis and understanding of the dynamics between field service, technical support, spare parts management, and machine sales. Insight into the motivations and actions of the sales department.
Target audience
- Service Managers & After-Sales Managers
- Technical Managing Directors
- Engineers & Service Technicians
- Globally operating industrial companies.
Benefits & Results
- Increase in service margins
- Long-term customer loyalty through trust
- Optimized global after-sales processes
- Clear competitive advantages through Service Excellence.
Target Audience & Benefits
Our modules are specifically designed to support industrial companies in the transformation of their service sector. We create measurable added value through strategic optimization and technical excellence.